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InteliChek Online User Guide

Glossary

AudioChek
InteliChek's "mystery shopping" service that allows you to hear actual client conversations with your sales staff.
Breadcrumb Trail
the hyperlinks at the top of your screen that tell you which topic you are on. Clicking on a preceding topic will bring you there automatically.
Call of the Month
a service call and analysis presented by InteliChek as being exemplary with respect to the eleven evaluation criteria.
Information Envelope
the icon on the Market Pricing Report linking to the company information page.